Shipping + Billing
Where do you ship?
We have FREE SHIPPING to all states within Australia.
When will my order be shipped?
Single boxes will be shipped within four business days and dispatched via courier or Australia Post.
For Season boxes, if you pre-order the upcoming season’s box, it will be shipped at the start of the next season.
A new Season box will be dispatched every 3 months as follows:
- Summer - December 10
- Autumn - March 1
- Winter - June 1
- Spring - September 1
How can I track my order?
We'll send you an email when your order has been dispatched with a tracking number. You can check your order status at any time via this email. If you have any problems at any time feel free to send us an email via the Contact Us page.
For purchase of a single box, the amount will be withdrawn with no further payments.
For purchase of a Season Box subscription, $48 will be deducted every 3 months or $192 annually.
How do I cancel my subscription?
We'd hate for the tea fun to end but you can cancel at anytime. Please contact us at firstname.lastname@example.org to cancel. There is no fee to cancel and will be done next business day after the request has been made.
If you cancel your subscription no further payments will be withdrawn.
If you have had an order go through with payment deducted before cancellation, your order will still be shipped.
If you have made payment for a yearly subscription you will still receive the remaining boxes for that year.
When will my subscription end?
Our Season box subscriptions are ongoing until you decide to cancel. If you wish to cancel please refer to the above information.